Contact support
Email printhub.help@outlook.com with “StayUnder” in the subject. We welcome English and Russian. Include the app version, iOS version and a short description of the issue. A screenshot can help, but please hide personal details and do not send your photos unless they are necessary and you want to share them.
A photo will not fit the limit
Try a larger maximum or review the closest prepared result. A maximum applies to each photo in a set. Some images cannot reach a requested size without unacceptable changes; inspect the result and dimensions before using it.
Saving to Photos is unavailable
Allow StayUnder to add photos in iOS Settings, then try saving again. You can also choose Share to send a prepared copy to another destination. Originals are kept unchanged.
Restore Lifetime Pro
Open the Pro screen and choose Restore Purchases while using the Apple Account that bought Pro. A network connection may be required. Lifetime Pro is a one-time purchase without automatic renewal. If restoration fails, email support with the error and purchase date; redact unrelated receipt details.
Analytics and privacy requests
Usage analytics is optional and can be switched off in Help & limits. This stops future collection through that feature; it does not automatically delete previously sent events. For access or deletion requests, email printhub.help@outlook.com with “StayUnder privacy”. See the Privacy Policy for details.
Refunds
For App Store purchases, use Apple’s Report a Problem service. You can also contact us about a purchase or technical problem. Applicable consumer rights remain unaffected.